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Privacy Policy

Effective Date: 1st July, 2025


1. Who We Are

This Privacy Policy explains how Nimbin Herbs (“we”, “us”, “our”) collects, uses, stores and protects your personal information.
Nimbin Herbs is operated by Nimbin Botanica Pty Ltd ATF Mountains By The Sea Family Trust, ABN 45 954 789 504, based in Australia.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


2. What Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email address, phone number, postal address.
  • Order & Payment Information: billing and shipping details, purchase history.
    (Note: We do not store full payment card details — payments are securely processed by trusted payment gateways such as [e.g., Shopify Payments, Zip Pay, Afterpay, PayPal, Stripe]).
  • Website & Device Information: IP address, browser type, pages visited, cookies, and other tracking technologies.
  • Marketing Preferences: your preferences when you subscribe to our newsletter or promotions.
  • Customer Service Information: details you share when you contact us by email, phone or social media.


3. How We Collect Information

We collect your personal information in various ways, including when you:

  • Purchase products through our website or in-store.
  • Sign up for our email newsletter or marketing communications.
  • Contact us for customer support, questions or feedback.
  • Interact with our website (cookies and analytics may collect some information automatically).


4. Why We Collect Your Information

We collect, hold and use your personal information for purposes including to:

  • Process and deliver your orders.
  • Communicate with you about your order, your account or your questions.
  • Send you marketing communications and special offers (with your consent — you may opt out at any time).
  • Improve our products, services, and customer experience.
  • Monitor and improve our website’s security and performance.
  • Comply with legal obligations.


5. How We Store and Protect Your Information

We store your personal information securely and take reasonable steps to protect it from misuse, loss, unauthorised access or disclosure.
We use trusted third-party service providers — such as payment gateways, website hosting, email marketing, and analytics tools — who are required to handle your information securely and in accordance with the Privacy Act.

Your data may be stored or processed using third-party services located overseas (for example, Shopify, Mailchimp, Google Analytics). By using our website, you consent to this transfer.


6. How We Share Your Information

We do not sell your personal information. We may share your personal information with:

  • Trusted third-party service providers (e.g., payment processors, shipping and delivery partners, email marketing platforms, analytics providers) who help us operate our business.
  • Government authorities, regulators or law enforcement where required by law.

We require any third parties who handle your personal information to comply with applicable privacy laws and only use your data for the services they provide to us.


7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve your browsing experience.
  • Understand how you use our site.
  • Show you relevant content and offers.

You can choose to disable cookies in your browser settings. However, some website features may not function properly if cookies are disabled.


8. Direct Marketing & Opting Out

If you have consented, we may send you newsletters or promotional offers. You can unsubscribe at any time by:

  • Clicking the “Unsubscribe” link in any marketing email, or
  • Contacting us directly (see contact details below).


9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any inaccurate or outdated information.
  • Request that we delete your personal information (subject to certain legal obligations).
  • Make a privacy complaint if you believe we have mishandled your information.

To make a request, please contact us using the details below.


10. Children’s Privacy

Our website and services are intended for customers aged 18 and over. We do not knowingly collect personal information from children under 18.


11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on our website with an updated effective date.


12. Contact Us

For any questions, privacy requests, or complaints, please contact us at:

Nimbin Herbs
Email: shop@nimbinherbs.com.au
Phone: 0466 988 829
Address: 60A Cullen Street, Nimbin NSW 2480 Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.


Thank you for trusting Nimbin Herbs.

We respect your privacy as we respect our plants — with care, integrity, and deep regard for your trust.